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Covid-19 – Essential Information

We are living in unprecedented times right now. Coronavirus Covid-19 is having a huge impact globally and the effects both on health and the economy is staggering. Here at Executive Pens Direct, we are doing all we can to minimise the impact on our staff and customers and we are monitoring the situation closely for any changes.

Business as usual

It is currently business as usual, we are still operating as normal and parcels are being processed and sent out with no delays. Our vulnerable staff members have been sent to work from home, and we have a plan in place in the office to minimise the risks of spreading this infectious disease.

What we are doing to protect ourselves and customers

We remain committed to the well being of our staff and customers at this difficult time. We have implemented strict cleanliness procedures, following all government and healthcare advice regarding washing hands and social distancing.

We have also taken the step to close our offices to walk in customers unfortunately until the situation improves. You can still buy everything you need online and we have no issues with deliveries to our customers. We have good relationships with all our couriers and are working closely with them to make sure parcels are delivered on time. Royal Mail, UPS and DHL are implementing ‘Contact Free Delivery’ procedures meaning they will no longer be taking signatures for deliveries but will still be taking names.

We expect to remain open

Although the situation is changing rapidly, we are committed to staying open as long as it is safe to do so. If you have any delivery concerns please feel free to contact us and we will do our best to help.

We will continue to update you and provide you with uplifting content on our Social Media platforms, and hopefully provide you all with some interesting arts & crafting activities while you are staying safe at home


Currently all UK based deliveries are running as normal. There are no delays with our main couriers, Royal Mail, UPS and DHL at present and they are working hard to make sure they keep deliveries moving. International deliveries may see some short delays due to border restrictions, however if you have any concerns, again, please contact us and we will do our best to help.

Stay safe everybody - Remember to be kind and help those who may need assistance during these difficult times - We will get through it together

For all methods of delivery, charges are automatically calculated upon checkout. You are given the option to choose which shipping method you prefer.

We offer FREE UK delivery for all orders over £20. This option is available during checkout.

UK Mainland Delivery Times

We generally despatch all orders placed before 12pm on the same day. Larger bulk orders will have a longer lead time depending upon the size of the order.

Please allow approximately 1-6 working days (excluding weekends and public holidays) for delivery from date of despatch depending on which delivery service you have selected. (options are available during checkout)

If you are in the UK and have not received your item within 6 working days of completion of your order, you should notify us as soon as possible so we can resolve the delay.

Delays are usually caused by the Royal Mail postal service so most of the time, given a few extra days, the packages arrive safely.

Bank Holiday Shipping - Orders placed over the bank holiday weekend will be shipped on the following Tuesday, as there will be no postal service operating on the Monday bank holiday. If you are placing an order please be aware of this. Post will be back to normal from Tuesday.

International Deliveries

At we provide a worldwide delivery service. International delivery prices are automatically calculated at the checkout for you.

Tax is calculated and included in the price advertised on the website, where applicable. If you are outside of the EU, there may be additional import duties depending on the value of the order and the destination country laws. Please check with your local taxation authority before placing orders.

International Delivery Times

Orders sent via International Airmail outside the EU can take between 14-28 working days to arrive.

Orders sent via International Express Airmail are estimated to take 5-10 days, however due to customs checks in non-european countries, delivery times may be considerably longer.

If you are an international customer and you have not received your order after 28 working days, please contact us so we can resolve the delay for you.

Please note: Even though international orders generally take 7-21 days they can take up to 28 working days to arrive. This may be due to packages passing through International Customs checks. ExecutivePensDirect have no control of delays of this nature. Until this period has passed we cannot reship orders unless we know for certain that they are lost, stolen or damaged.

If there are issues with your delivery address this can delay packages even longer so please make sure all delivery details are clear.

Please note: Very occasionally, international customers may be subject to a customs charge which is out of the control of Executive Pens Direct. It is the responsibility of the customer to settle these charges upon receipt of the goods. We can accept no liability for these charges.

Additional Delivery Details

Most of our deliveries require a signature for proof of receipt of goods. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item received.

Delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver within estimated timescales.

If a delivery attempt has been made and a card has been left you must contact the courier direct.


You reserve the right to cancel your order for any item purchased on the web site (except personalised engraved items, customised items, and Limited Edition Items as these are purchased to order and are non refundable) for a full refund within seven days after receipt of the item. However, you must take reasonable care of the items and must return them in their original packaging and without use.

In the case of Customised items, engraved items, items which have been ordered in specially at your request, and Limited Edition items, these items are non-refundable and a replacement will be offered if faulty.
If you wish to return your items for a full refund you must inform us via email through the Contact Us page. Please make sure you state your order number in the email. You are responsible for the delivery costs both to and from your address. Please note if the free delivery offer has been made use of then a nominal charge of £1.95 will be deducted from your refund amount to cover the shipping costs incurred by us.

All items must be returned in their original packaging. reserve the right to deduct delivery charges from any refund should we deem necessary.

Manufacturers Warranty

All our branded pens are covered by the manufacturers warranty. If for any reason there is a fault with the item please give us a call and we will resolve the issue. Your invoice is your guarantee, so please keep it safe.

Faulty Goods

If you receive a faulty or damaged item you must notify us within 7 days of receipt and we will refund (in the case of non engraved items), replace or exchange the item. When faulty goods are returned we will refund the return postage you have paid but we will only bear the cost of standard recorded postage up to £5

Engraved Items

Engraved items are usually engraved and dispatched within 24hours.

We do not offer full refunds on items which have been engraved, for goods which are damaged or faulty we can only offer a replacement or an exchange.

Engraved items cannot be refunded as they have been personalised to your specification. In the case of delivery of a faulty or damaged item we will happily replace the item for you. For more information on our Engraving Process please see our Engraving info page.